At Kineti Hook Shop, we’re as committed to your angling success as you are. Our tournament-grade fishing tackle deserves a returns policy that’s as reliable as your favorite lure. Below you’ll find everything you need to know about shipping and returns.

Shipping Information

Order Processing Time

All orders are processed within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Methods & Delivery Times

We offer two shipping options to get your tackle where it needs to be:

  • Standard Shipping (£12.95) – via DHL or FedEx
    • Delivery within 10-15 business days after dispatch
    • Recommended for time-sensitive orders
  • Free Shipping – via EMS (for orders over £50)
    • Delivery within 15-25 business days after dispatch
    • Economical option for larger orders

Note: Delivery times are estimates and may vary depending on destination. Some remote areas in Asia and other regions may not be serviceable.

Returns & Exchanges

We stand behind our products with the same confidence we expect from your casts. If any item doesn’t meet your angling expectations, our straightforward returns process ensures resolution with professional precision.

Our Returns Policy

We accept returns within 15 days of delivery for most items, provided they are:

  • In original, unused condition
  • In their original packaging with all tags attached
  • Accompanied by proof of purchase

Non-Returnable Items

For safety and hygiene reasons, we cannot accept returns on:

  • Sabiki rigs (due to their multi-hook configuration)
  • Any used or damaged fishing tackle
  • Custom or special order items

How to Initiate a Return

  1. Contact Our Angler Support Team within 15 days of delivery at [email protected] with your order number and reason for return.
  2. Await Authorization – We’ll respond within 48 hours with return instructions.
  3. Package Securely – Use the original packaging when possible to prevent damage in transit.
  4. Ship to Our Tackle HQ – Address returns to:
    Kineti Hook Shop
    58 Kingsway, Chester, GB CH7G 3AH

Return Request Template

Subject: Return Request – Order #[Your Order Number]

Email Body:
Dear Angler Support Team,

I would like to request a return for the following item(s) from order #[Your Order Number]:
– [Product Name(s)]
– [Reason for Return]

Please advise on next steps for returning these items.

Best regards,
[Your Full Name]
[Your Contact Number]

Refund Process

Once we receive and inspect your return:

  • Processing Time: 3-5 business days
  • Refund Method: Original payment method (Visa, MasterCard, JCB, or PayPal)
  • Shipping Costs: Original shipping fees are non-refundable unless the return is due to our error

Note: International refunds may take additional time to appear in your account depending on your financial institution.

Exchanges

For size or product exchanges:

  1. Follow the standard return process above
  2. Include a note specifying your desired replacement item
  3. We’ll ship the new item once the return is processed (additional charges may apply for price differences)

Damaged or Defective Items

If you receive damaged or defective tackle (a rare occurrence with our quality control):

  • Contact us immediately with photos of the damage
  • We’ll arrange a prepaid return label if needed
  • Expect priority processing for replacement items

Tournament Anglers Note: For urgent tournament-related returns, include “TOURNAMENT URGENT” in your email subject line for expedited service.

Questions?

Our Angler Support Team is ready to assist at [email protected].

Tight lines and happy fishing!

The Kineti Hook Shop Team