Welcome to Kineti Hook Shop’s FAQ section. Here we’ve compiled answers to the most common questions about our premium fishing tackle, global shipping, and customer service. Whether you’re a tournament angler or a weekend enthusiast, you’ll find the information you need below.

About Our Products

What types of fishing tackle do you specialize in?
We specialize in high-performance fishing tackle including:
  • Jigheads and Jigs (including our premium Daiwa and Abu Garcia lines)
  • Poppers for surface action
  • Sabiki rigs for multi-hook setups
  • Spinnerbaits and chatterbaits for vibration-based lures
  • Spoons (including our tournament-grade Kinetic Rolling Herring Jigs)
Every product is selected with tournament-grade performance in mind.
How do I choose the right lure for my fishing conditions?
Our team of tournament anglers can provide expert advice – simply email [email protected] with details about:
  • Target species (pike, bass, etc.)
  • Water conditions (freshwater, saltwater, depth)
  • Current weather patterns
  • Your preferred fishing technique
We’ll recommend the perfect lures from our inventory.

Ordering & Payment

What payment methods do you accept?
We accept all major payment cards:
  • Visa
  • MasterCard
  • JCB
We also accept PayPal for secure checkout. All transactions are processed with bank-grade encryption.
Is my payment information secure?
Absolutely. We use industry-standard SSL encryption for all transactions and never store your full payment details on our servers. For added security, we recommend using PayPal’s protected checkout option.

Shipping & Delivery

Where do you ship and how long does delivery take?
We ship globally (excluding most Asian destinations except Japan/South Korea, and certain remote regions). Delivery times:
Express Delivery (£12.95 worldwide):
– Processing: 1-2 business days
– Transit: 10-15 days via DHL/FedEx
– Includes real-time tracking from our Chester warehouse

Free Standard Shipping (orders over £50):
– Processing: 1-2 business days
– Transit: 15-25 days via EMS
– Tracking number provided
Note: International customers are responsible for any import duties or taxes.
Can I get my order by a specific date for a tournament?
We understand tournament preparation is critical. Contact us at [email protected] before placing your order with:
  • Your required delivery date
  • Tournament location
  • List of needed items
We’ll recommend the best shipping method and provide a delivery estimate.
How are fragile items like sabiki rigs packaged?
We treat your gear with tournament-level care:
  • Specialist packaging for fragile lures and terminal tackle
  • Waterproof materials for maximum protection
  • Discreet packaging that doesn’t advertise contents
Each order is personally checked by our team of anglers before dispatch.

Returns & Warranty

What is your return policy?
We stand behind our products like we stand behind our Decoy SV series’ perfect weight distribution:
  • 15-day return window from delivery date
  • Original packaging required for premium items
  • Return shipping at customer’s expense (we recommend insured service)
To initiate a return, email [email protected] with your order number and reason for return.
What if my item arrives damaged?
While we take extreme care in packaging, if damage occurs:
  1. Keep all original packaging
  2. Take photos of the damaged item and packaging
  3. Email us at [email protected] within 48 hours of delivery
We’ll arrange a replacement or refund and may request the damaged item be returned at our expense.

Customer Support

How can I contact customer service?
Our angler-to-angler support team is available via: We typically respond within 24 hours (excluding weekends). For urgent tournament-related inquiries, please include “TOURNAMENT URGENT” in your subject line.
Pro Tip: When emailing about an order, always include your order number (found in your confirmation email) for fastest service.

Didn’t find your answer here? Our team of fishing enthusiasts is ready to help – contact us and we’ll get you back on the water with the right gear.